Privacy Policy

1. Introduction

This Privacy Policy explains how Stuart Hicking / Pop Up Art Leicester (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit this website, make a purchase, or contact us.

We are based in Leicester, UK, and operate an online store selling original prints, apparel, and related products.

2. Information We Collect

We collect personal information in the following ways:

A. Information you provide directly

  • Name

  • Email address

  • Postal address

  • Payment details (processed securely by Stripe)

  • Order information

  • Messages sent through contact forms or email

B. Information collected automatically

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Referring website

  • Cookie data (see our Cookie Policy)

C. Information collected during checkout

  • Billing and shipping details

  • Purchase history

  • Delivery preferences

We do not store full payment card details. These are processed securely by Stripe.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about purchases

  • Respond to enquiries

  • Improve website performance

  • Analyse visitor behaviour

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing emails (only if you opt in)

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contract – to fulfil your order

  • Consent – for marketing emails and cookies

  • Legitimate interest – to improve site performance and prevent fraud

  • Legal obligation – for tax, accounting, and regulatory requirements

5. Cookies and Tracking Technologies

This website uses cookies to operate correctly, analyse traffic, and support checkout. For full details, please see our Cookie Policy.

6. Sharing Your Information

We share information only with trusted service providers necessary to run the website:

  • Squarespace – website hosting and analytics

  • Stripe – secure payment processing

  • Royal Mail / couriers – delivery of orders

  • Email providers – sending order confirmations

  • Instagram / Meta – if you interact with embedded social content

  • Google – analytics or embedded services

These providers may process data outside the UK/EU. We ensure they use appropriate safeguards such as Standard Contractual Clauses.

We never sell your personal information.

7. Data Retention

We keep your information only as long as necessary:

  • Order records: 6 years (legal requirement)

  • Email enquiries: up to 12 months

  • Analytics data: 26 months (Google default)

  • Cookie data: varies by cookie type (see Cookie Policy)

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent (for marketing or cookies)

  • Request a copy of your data

To exercise any of these rights, contact us using the details below.

9. Security

We take reasonable measures to protect your data, including:

  • Secure hosting via Squarespace

  • Encrypted payment processing via Stripe

  • Limited access to personal data

  • Secure email systems

No online system is 100% secure, but we follow industry best practices.

10. Third‑Party Links

Our website may contain links to external sites (e.g., Instagram). We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or website functionality. The latest version will always be available on this page.

12. Contact Us

For privacy enquiries, data access requests, or concerns:

Stuart Hicking Artwork Pop Up Art Leicester Leicester, UK Email: stuarthicking@gmail.com